Process, Procedure, and Rules for our Web Stores:

Your organization requested that we run a fundraiser for them. The sale runs for a specified date range, normally for 2-3 weeks, sometimes 4-5, and then the sale ends at the cutoff date.

Here is how the process works: 
  1. The sale ends on a specified date. 
  2. We then process / count the orders that came in for the sale, order blank garments, and wait for any back ordered items to arrive.   
  3. Once ALL garments are here, we print them, package them by order, and then ship them out or deliver them to the organization for distribution. 
  4.  If a sale runs for 3 weeks, and then there is a 3 week turn around time after the sale is over, it is normal for it to take 5-6 weeks for you to get your item after your date of purchase.   
  5.  If this is something that you feel is unacceptable, please take that up with your organization and request that they order items ahead of time to keep in stock, rather than run a custom sale.  Please do not complain to us about it, as it is not something that is within our control.

Circumventing the Web Store / Special Requests, Etc:
  • ​Never contact us requesting that we circumvent the organization and work out "side deals" for their merchandise, request that we offer a "different version" of what it is that they are offering.  The answer is ALWAYS going to be NO.  It is unethical, and unprofessional.   If you think they should offer a different product, or version of the design, please discuss that with them, and not us.  We would be happy to accommodate them in that fashion for a future fund raiser.  We understand that some of these types of requests are in good faith, and harmless, but we won't undermine the organization by selling a modified version of their product directly to the end user. 

Shipping, Delivery, Local Pickup:
  • If you chose a "local pickup" shipping option, such as at your school, when your order is "completed in our system", it will still give you a ship notification.   This is normal, we wish it was not because it causes confusion, but we cant change it.   Additionally, once we pack your order and hand it over to the organization for distribution, it is NOT our responsibility to hunt your order down.  This is something you need to contact the person in charge of your organization about.   We can help point you in the right direction, but the burden of finding the package is not on us.  If you chose a shipping option, you will receive a ship notification with either a tracking number, or D2K LOCAL DELIVERY.   If we have enough orders in a small geographical region, we will deliver them ourselves as it cuts down on issues of packages being lost in the mail, delivered to the wrong address, etc.  It costs us money to deliver them ourselves, so please don't ask for a refund for shipping just because our company delivered your package and not the post office.  If a package is lost or damaged in the mail, we will file a claim and issue a refund as long as you cooperate by providing evidence of damage upon request of the post office or UPS.  If tracking says it was delivered to your address, or if we delivered it ourselves, we consider it delivered and are not responsible for it going missing.   We will not re-print merchandise lost in transit, we will issue a refund if undelivered. 

Wrong Sizes, Garment does not fit correctly:
  • We print and deliver garments in the size that you order.   Odd sized items such as women's cut will have a size chart included in the product page that you can refer to.  If an item does not fit correctly, or if you ordered the incorrect size, we cannot be responsible for replacing / exchanging the item, as we do not keep inventory of printed items for custom sales.  We are not able to refund items for this purpose either.  We CAN, reprint you a new item when your organization runs another sale, for a discount.   Sometimes your organization will order extra items for this purpose, in that event, please refer to them.  You can always speak to your organization about ordering extra items / keeping inventory on hand, but we will not re-print items after the sales are over and everything is distributed because of sizing issues.
  • If you receive a garment that has an obvious defect, such as a hole in it, or a torn seam, that is part of a custom order, chances are we cannot replace it, but we will issue you a refund for that item.  Please contact us directly to handle that type of thing, not your organization.  NOTE: Tie-Dye items - the Tie-Dye process is rough on garments and it is normal for them to appear "less than new".  At times, they tend to run a little on the smaller side as well.
  • We apologize for the long list of rules.  They were made out of necessity as events / occurrences transpired during some of the sales that we have hosted in the past.  
  • We will always strive to do our best and get your orders out as soon as possible, but not at the cost of rushing through things and sacrificing quality and/or accuracy.  We are proud of those metrics, as the number of complaints / issues that we receive is very low.  We have processes in place to ensure orders go out correct.  Errors in accuracy of packed orders are a fraction of a percent.  Our turn times could use some improvement, we are working on that :)   We are confident that for the remainder of 2023, our turn times will be significantly shorter than 2022 and the first half of 2023.